TOPDRINKS

Topdrinks is an online liquor store with a selection over 4000 products, ranging from from 2 to 25,000 euros. The assortment includes “regular” bottles as well as exclusive high-end collectibles.

PROBLEM

However, the problem with the site was that it focused only on the normal and cheaper segment, presenting itself as a discount platform without any distinguishing features from competitors in the market. Consequently, exclusive and expensive bottles were difficult to sell on Topdrinks.

AUDIENCE ANALYSIS

Initially, the goal was to attract luxury buyers to the platform and provide them with a similar experience as in a physical liquor store. However, during my target audience analysis, I discovered that there would be more opportunities in the “middle/normal segment”. Luxury buyers are often collectors. They usually know what they want and search for it until they find it, regardless the service or advice they get. On the other hand, the middle segment often goes to a liquor store for advice, experience, tastings, and discovering new products. To give a better understanding, I made a video of this audience analysis. You can view it by clicking on the image above.

To provide a similar experience, the platform attempted to emulate it. Users can take a taste test on the platform generated based on various questions. The results of the test, recent purchases, and marked favorite products are used to provide tailored recommendations and advice.

Check out the video below to see the full design!